Ive used Lamnia VPN for many years with reasonable success. The passwords are constantly changed without notification, but this ongoing nuisance is nothing compared to the misleading rolling contract that I unwittingly signed up for the last time I renewed my yearly subscription.
Lamnia insist that their process of signing up indefinately is clear, but it cetainly is not the case in my situation. They hold onto the fact that I accpeted thier T&C's making it clear that Lamnia will continue to debit the PayPal account indefinitely, year on year until you cancel. I disagree with this assertion, its highly misleading.
They also admitted that '3 or 4' customers have had similar issue and then tried to retract this comment (made in writing).
Lamnia initially agreed to refund the outstanding balance of the yearly subscription, over a week ago, and since then have ignored all my emails, with no refund forthcoming. Based on some of the comments here, I suppose that I should be grateful that they ever responded at all!
I have contacted the OFT and Trading Standards to investigate the process of selling and the wording and structure therefof. Ill feed back on this, I suspect that based on OFT guidance OFT 311 on unfair contracts, that Lamnia have a case to answer.
Overall OK service, but highly suspect selling practices, be careful what you are agreeing to.
Lamnia VPN – VPN consumer review – 15324
