Based on the comment below by eliteerny I bought a AVS CC (to be loaded with US$200.--) from them. Total US$235.--. That was 37 hours ago. I paid for the AVS CC with my credit card.
Right after the purchase, I opened a high-priority support ticket (as per their sales page) to give them the name and and address to link to the card.
After 1hr and 8 minutes, one of their staff responded that the information would be delivered to my email address within 12-24 hours. Not bad I thought. And I responded that it was OK.
But I haven't heard from them ever since.
I asked for a status update after 29 hours had passed since my payment.
To which I got no response.
7 hours after that (36 hours total had passed) I gave them an ultimatum of 1 hour to deliver the card details, or else I will comment in here, report this to Start-VPN, and file an IC3 complaint.
I still do not have the card information, they do not respond at all. Not in the support ticket. Not by email.
You can view the anonymized support ticket here:
http://www.vectorplayground.com/proxyservices.com/proxyservices_support_ticket_anonymized_21-09-2011%2019-19-47.png
Going to file an IC3 complaint right now.
Just before going to ic3.gov, I checked the support ticket one last time.
And while I was typing this message, they sent me the details for the AVS CC.
Together with some lies, which I directly pointed out to them.
They must have taken action because of what I wrote what I would do.
I asked for confirmation of the address linked to the AVS CC, and again no reply.
Updated ticket here: http://www.vectorplayground.com/proxyservices.com/proxyservices.com_support_ticket_anonymized_21-09-2011%2021-58-00.png
Proxy Services – VPN consumer review – 13725
